Delivery times are estimates. In some cases we will use an alternate carrier than the one chosen during the checkout. This only occurs if the closest stocking warehouse is unable to use the service that was picked and a comparable service level will be used.
Delivery of all products greater than 100 lbs or orders that have a combined weight over 100 lbs ship by a freight company with a semi-truck. These trucks are designed to deliver to commercial locations with a loading dock or forklift. If you are having the shipment sent to a residential location the "Freight - Residential with Tailgate" option is necessary or the order can only be shipped to the nearest freight dock for customer pick-up.
In a scenario where delivery is not possible because a lift-gate service is required but not ordered any fees will be billed to the customer along with any storage fees charged by the trucking company.
The truck driver is not obligated to assist unloading the heavy items to the curb or into your shop, home or garage. You are responsible for getting the products from the curb.
Free Shipping applies only to products on the website. Products added to the order during the promotion are not subject to free shipping discounts and standard shipping charges will apply. Special order products will have shipping charges added.
We do ship to remote locations as well as internationally. Standard shipping rates will be charged and calculated based on the ship to address entered during the checkout process.
Changes to the delivery address after shipping pressure washers and other large freight items will incur a $90 "Re-consignment" fee. For parts and accessories mailed or shipped by courier the product will have to be returned and then re-shipped. New freight charges will apply along with any return shipping charges.